Terms of service

TERMS OF SERVICE

Date of Latest Version: [24th February 2026]

Please read the terms below carefully before using our website located at www.craymeleon.com, www.craymeleon.in, and all associated subdomains and mirror sites, or our products and services (collectively, “Offerings”). The Offerings are provided by Craymeleon, a one person company incorporated under the Companies Act, 2013, having its registered office at No. 74, MASS Complex, 3rd Floor, Sarakki Industrial Layout, JP Nagar 3rd Phase, 15th Cross Road, Bengaluru - 560078, Karnataka, India (“we” / “us” / “Craymeleon”). By using our Offerings you confirm that you accept these terms of use along with the documents referred to in it (collectively, “Terms”) and you agree to comply with them. Further, your continued use of the Offerings will constitute acceptance of these Terms, as revised from time to time. If you do not agree with these Terms you must not access the Offerings, or avail any products or services from us. For the purposes of these terms, “Customer” or “you” means any person who accesses, avails or otherwise uses or intends to avail or use the Offerings, and their legal heirs and successors. 

1. Terms are Subject to Change

We reserve the right to update or modify these Terms at any time without prior notice. Your access to and use of the Offerings following any such change constitutes your agreement to follow and be bound by these Terms as updated or modified. For this reason, we encourage you to review these Terms each time you access or avail the Offerings. These Terms govern all upgrades and updates of the website, if any, that replace or supplement the original version of the website.

2. Purpose of the Offerings

Craymeleon is a provider of premium stainless steel fashion jewellery that blends sleek, modern style with everyday toughness and comfort. Our pieces are hand-finished by skilled craftspeople for that perfect mix of beauty, durability, and wearability.

3. Competency to Contract

You represent and warrant that you are eligible to enter into a legally binding agreement and to be bound by these Terms. You will not access or use the Offerings if you are not competent to contract under the laws of India.

4. Contract for Sale of Goods

You acknowledge and agree that the display of Offerings on the website are merely an invitation to offer, and no contract is formed until we accept your order. By placing an order on our website, subject to our acceptance, you are entering into a contract for the sale of our products. This contract will be between Craymeleon and you, and will be subject to these Terms. By placing the order, you confirm that you have read and understood these Terms and that you accept them. This contract will have the same legal force and effect as a written contract signed by you. All payments in relation to the order will be handled by a third-party gateway provider to whose page you will be automatically redirected and you are required to accustom yourself with their terms separately.

5. Compliance With Law, Security and Integrity

You will ensure that you comply with all prevailing and applicable laws, rules and regulations, these Terms and our Privacy Policy while accessing, availing or using the Offerings and Craymeleon will not be liable in any manner whatsoever for any default by you in doing so.

You will not use our website in a manner that could damage, disable, overburden or impair our server or any network connected thereto, or interfere with any other person’s use and enjoyment of the website or Offerings.

You will not attempt to gain unauthorised access to any functions or features, other user accounts, computing systems or networks connected to any Craymeleon server in any manner including through hacking, password mining or any other means.

You will not obtain or attempt to obtain any material or information through any means which is intentionally not made available through the website.

The website is made available to you for your own use, and you will not attempt to copy, reproduce, alter, modify, reverse engineer or create derivatives of the software behind the website or allow third parties to do so.

6. Customer Guidelines and Disclaimers

We are committed to Customer satisfaction and strive to ensure high quality products and services are provided as Offerings.

The Offerings and our products and services and their features are provided on an “as is” basis. We expressly disclaim all warranties, whether expressed or implied, including warranties of merchantability and fitness for a particular purpose.

Craymeleon will make efforts to ensure that the display of products on the website accurately depict the actual products. However, the actual products may vary slightly from the display.

Further, we cannot guarantee that your computer monitor’s display of any colour will be accurate.

The information provided on our website and in relation to the Offerings including description of the products, directions and contents are for informational purposes only.

7. Representations, Warranties and Covenants

The Customer is aware of and in compliance with all applicable laws and will continue to be compliant as long as the Customer is accessing, availing or using the Offerings.

All information uploaded on, or conveyed by the Customer through the website including reviews and ratings must be genuine and not misleading.

The Customer will not host, display, upload, modify, publish, transmit or share any information through the website that:

(a) is unlawful, harassing, threatening, invasive, libellous, defamatory or otherwise violates applicable law
(b) contains nudity, obscenity or sexually explicit content
(c) may disparage any ethnic, racial, sexual or religious group
(d) contains offensive language or images
(e) infringes intellectual property rights

8. Intellectual Property

All the content on the website including page headers, images, graphics, text, trademarks and trade names constitute the intellectual property of Craymeleon or its licensors.

You may access the website and use the content only for personal use.

You may not reproduce, distribute or commercially exploit the content without prior written permission.

9. Customer Communications

By accessing or using the Offerings by Craymeleon, you consent to be contacted by us through:

• SMS
• Calls
• Emails
• Push notifications

These communications may include order updates, marketing messages and promotional offers.

You may opt-out of such communications by contacting us.

10. Limitation of Liability

To the maximum extent permitted by law, Craymeleon shall not be liable for any direct, indirect, incidental, special or consequential damages arising out of the use or inability to use the Offerings.

11. Termination and Cancellation

Craymeleon may suspend or terminate your use of the Offerings at any time without notice.

Orders may be cancelled due to product availability, pricing errors or payment issues.

Refunds will be processed according to the Refund Policy available at https://craymeleon.com/policies/refund-policy, which forms part of these Terms.

12. Arbitration, Governing Law and Jurisdiction

These Terms will be governed by the laws of India.

Any disputes arising out of these Terms will be referred to arbitration under the Arbitration and Conciliation Act, 1996.

The seat of arbitration will be Bangalore, India, and the language of the arbitration will be English.

Courts in Bangalore will have exclusive jurisdiction.

13. Grievance Redressal

In case of any grievance, you may address such grievance to our grievance officer.

Designation: Grievance Officer
Email ID: hello@craymeleon.com
Address: No. 74, MASS Complex, 3rd Floor, Sarakki Industrial Layout, JP Nagar 3rd Phase, 15th Cross Road, Bengaluru - 560078, Karnataka, India